arena Australia (arena) respects your privacy and is committed to its protection. We are bound by the Australian Privacy Principals of the Privacy Act 1988 (Cth).
Types of Personal Information Collected
arena collects the information a customer gives us online when purchasing from us, contacting us via the relevant section of our website or by joining our mailing list. The information we collect may include:
b) Delivery Address
c) Email Address
d) Telephone Number
e) Mobile Number
f) Date of Birth
h) Payment information such as credit card details
How We Use Personal Information
a) To deliver the products purchased
b) To communicate with the customer during the delivery process of the product and for customer support purposes
c) To provide the customer with relevant product information
d) To aid us in the development of new products and services
e) To optimize our web site and the customer shopping experience
When one becomes a registered user of our website(s), we may also use personal information to send the user marketing or promotional information from time to time. The user can opt out of receiving marketing information from arena at any time by using the unsubscribe function within the electronic marketing material.
How Personal Information is Held
arena holds personal information electronically, both at our own premises and with the assistance of our service providers. arena has implemented a range of measures to protect the security of personal information. We assure that all information we collect will be safely and securely stored.
We protect personal information by:
Restricting access to personal information;
Maintaining technology products to prevent un-authorised computer access;
Securely destroying personal information when it is no longer needed for our record retention purposes.
When purchasing from our website(s), financial details will be passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit encryption is the industry standard. Customers who have any questions regarding our security policy can contact us - firstname.lastname@example.org
Sharing and Disclosure of Personal Information
arena values its customers and will not share customers' personal information with any other organisations other than related companies and those third parties directly related to the delivery of products the customer have purchased from our web site(s).
If personal information is disclosed to a third party who is a service provider to arena (such as a delivery company), arena will take steps to ensure that our service providers protect the privacy and security of customers personal information, and use it only for the purpose for which it is disclosed.
There may be some exceptional circumstances for disclosing personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.
arena is committed to complying with the Privacy Act and the Australian Privacy Principles. It is company policy to never sell any personal information collected.
arena may provide information and services through a range of digital and online services including websites, apps, email, online advertisements and social media profiles. These services may be operated by us to provide a consistent experience and personalise a customer?s use of each of those services and provide targeted marketing.
Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device types, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity such as links clicked.
For example, when a user visits our website(s), whether as an account holder or a visitor, our servers and our Google Analytics setup automatically records information that the user?s browser sends whenever they visit a website. This data may include information such as the computer?s Internet Protocol address, browser type or the web-page being visited before coming to our site, pages of our site visited, the time spent on those pages, information searched for on our site, access times and dates and other statistics. Leisure Link does not treat such data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.
Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that the customer review their privacy policies.
Procedures for Access, Correction and Feedback
A customer can update their personal information anytime by accessing their account via the website (using their unique identifier and password to amend account details).
If a customer wishes to access or correct any personal information arena holds about them, or have any feedback or concerns about privacy, they may also contact us as set out below. Where the customer seeks a response from us, arena will let the customer know who will be handling the matter and when they can expect a full response. In the case of access and correction requests, the customer shall be asked to provide as much detail as they can about the particular information they seek in order to help arena retrieve it. Under the Privacy Act and other relevant laws, arena is required to provide our reasons if we refuse a request. Where a customer decides not to make a requested correction and they disagree, they may ask us to make a note of the requested correction with the information.
Post: PO Box 389, Penrith BC, NSW, 2751