returns and exchange policy
Please send an email to firstname.lastname@example.org indicating the reason for your return. This must be within 30 days of receiving your order. We will reply with a Return Authorisation # and Return Address. Please include the RA# you are given in a note with your returned goods.
Place the arena product(s) you wish to return in the original packaging they arrived in and place inside an Australia Post satchel. Please note that the product & packaging must be in undamaged condition for you to be able to receive a refund.
Once we receive the product(s), we will send you an email informing you that they arrived safely at our warehouse. Our Returns Team will then inspect all returns within 3-5 business days to ensure they are in undamaged conditions.
Our Returns Team will then pass on the details for all customer refunds to be processed as soon as possible, however, please allow an extra 2-10 days for the refund to appear on your Credit Card or PayPal Account to allow for bank processing.
Should you wish to return your order for an exchange or refund, you will need to pay the return shipping costs to us. We in turn will cover the shipping costs of any replacement products to you.
On rare occasions, we may decline to offer a refund or process an exchange for a replacement item, even if it's within the returns window. It is important that all products must be returned unmarked, without signs of wear and/or tear and in their original, undamaged packaging with tags attached. If this is not the case, we'll advise you that the refund or exchange has been declined and we'll return the product(s) to you.
Please also note that if the arena tag is removed this will mean that the product is no longer returnable for any reason, so please only remove the tag once you are sure the love is real and everlasting and you want to keep your arena product.
If you have any questions or concerns about our Returns Policy, please don't hesitate to contact us on (02) 9670 0600 or email@example.com